Here are some possible causes of mouse issues:

- Improper hub connection

- Software errors

- Hardware problems, such as debris or dirty sensors

To resolve mouse problems:

1. Ensure the mouse is directly connected to the computer's USB port, not through a hub.

2. For wireless mice, make sure there’s a clear line of sight between the mouse and its receiver.

3. Update the mouse firmware.

Note: After each step, check if the issue is resolved.

If it is not solved, please contact our customer service.