Return&Refund Policy

We do not accept returns of items without prior request for return.To be eligible for a return, your item must be in the same condition that you received it, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.You need to contact us customer service online chat on the official website lamzu.com or send an email to mail service@lamzu.com first and wait for our evaluation before you can apply for a return or exchange.

To protect your rights, we recommend that you check and test the product immediately upon receipt. If you have any problems, please contact us promptly so we can resolve the issue as soon as possible.

  • LAMZU will not be responsible for after-sales and refunds due to Brazilian customers’ delivery failure or rejection due to international tariffs.

Customer Responsibility: Customers are responsible for any consequences or fees incurred if a parcel is undelivered due to:

  • Incorrect or insufficient address or phone number.
  • Recipient being unreachable.
  • Refusal to sign for the package upon delivery.
  • Opting for "no-signature delivery."
  • Refusal to pay local taxes or processing fees.
  • Failure to provide necessary documents for customs clearance.
  • Theft or loss resulting from recipient negligence.

 

Order Cancellation

Should you wish to cancel an order, please make the request before the order is dispatched. Typically, we take 1-3 business days to process orders, and if the order has already been shipped, we will send a shipping notification via email.

If you still wish to cancel the order after it has been dispatched, we will attempt to contact the courier to intercept the package; however, interception is not guaranteed. If successful, we will cancel the order, but any incurred shipping costs are non-refundable. If interception fails, you will need to return the package once you receive it. You will be responsible for return shipping costs. After confirming the condition of the returned package, we will issue a refund for the product price. Please note that shipping costs are non-refundable.


Refunds

Don’t like the product and want to return it.

According to our warranty policy, if it is not a product quality issue, customers who want to return the product need to make the request within 7 days after the product/package arrives,we will provide a full refund for the product, but we will not refund the shipping fee.The customer needs to pay for the return shipping cost. 

If you received a defective/wrong/damaged product.

If you encounter quality issues with the electronics product you purchased within 15 days of receiving it, please contact our official customer service staff for evaluation. If confirm that the product is faulty, please cooperate with us to deal with the faulty product accordingly first. If it can’t be resolved, we will offer you a refund . Repair service after using more than 15days.

If you wish to fix a defective product : Repairs (1 Year)

This policy applies to any product purchased directly from LAMZU's online stores.

Defective items will not be refunded or replaced after 15 days, but the seller will provide repair and maintenance services for the product within one year from the date of purchase. The seller will only offer a replacement option if they are unable to repair the item. If repair and replacement are not possible, the seller will offer a refund option. All shipping costs will be covered by the seller and no repair fees will be charged to the customer. During this process, customers will not be required to pay any shipping fees, as any shipping fees not included in the pre-made label provided by the seller will not be refunded to the customer. During this process, customers will not be required to pay any additional fees except for the time and cost of contacting the seller, printing labels, packaging products, and commuting to the post office. Shipping fees will be paid by the seller in the form of prepaid shipping labels.

Repairs:

Customers must provide evidence of defects and report them to the seller. Before sending the product for repair, customers must attempt to ensure that the product is defective, and the seller will provide a list of tests that the customer must perform to confirm the defect. If the seller receives a product that is not defective or has been repaired through any test, the customer must pay the shipping cost to send it to the repair center and return it to the customer.

During the repair process, any accessories not included in the original product may be discarded, and any components that were originally present in the item (such as PTFE feet) may be replaced during disassembly and repair operations if necessary.

Replacement parts:

In certain situations, the seller may offer an option to only send replacement parts. If the customer agrees to receive replacement parts, the decision is irreversible, and the customer will lose the right to send the product for repair for that particular issue. Successfully repairing the product using the provided replacement parts will not void the warranty, but any parts damaged during operation will not be covered by the warranty. Any unauthorized modifications or customizations may partially or completely void the warranty. Authorization requests can be made by contacting the seller.

*The RMA process may take 5 to 7 business days to test and repair the equipment.

 

As we are currently unable to obtain return shipping labels from our courier partners, we need your help to verify the return shipping cost through express or postal services. You must inform us of the waybill number for the returned product after shipment. Once we receive the product at our warehouse, we will only refund the product cost (we do not bear the round-trip shipping cost to LAMZU warehouse). You can contact us at service@lamzu.com to get our warehouse address where you can return the product.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Please note that we reserve the right to refuse a refund under the following circumstances:

Failure to follow the refund policy instructions.

Exceeding the return deadline.

Improper use or damage caused by the customer.

Product cannot be resold.

We will decide whether to accept a refund request based on our judgment. If you have any questions or concerns, please feel free to contact us service@lamzu.com.