Return&Refund Policy
We do not accept returns of items without prior request for return.To be eligible for a return, your item must be in the same condition that you received it, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.You need to contact us Customer service email service@lamzu.com first and wait for our evaluation before you can apply for a return or exchange.
If you encounter quality issues with the electronics product you purchased within 15 days of receiving it, we will offer you a refund or replacement service. Repair service after using more than 15days.
To protect your rights, we recommend that you check and test the product immediately upon receipt. If you have any problems, please contact us promptly so we can resolve the issue as soon as possible.
Refunds
Don’t like the product and want to return it.
According to our warranty policy, if it is not a product quality issue, customers who want to return the product need to make the request within 7 days after the product/package arrives. The customer needs to pay for the return shipping cost. As we are currently unable to obtain return shipping labels from our courier partners, we need your help to verify the return shipping cost through express or postal services. You must inform us of the waybill number for the returned product after shipment. Once we receive the product at our warehouse, we will only refund the product cost (we do not bear the round-trip shipping cost to LAMZU warehouse). You can contact us at service@lamzu.com to get our warehouse address where you can return the product.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please note that we reserve the right to refuse a refund under the following circumstances:
Failure to follow the refund policy instructions.
Exceeding the return deadline.
Improper use or damage caused by the customer.
Product cannot be resold.
We will decide whether to accept a refund request based on our judgment. If you have any questions or concerns, please feel free to contact us service@lamzu.com.